Corporate training programmes: Critical tips for implementation – Economic Times
Apeksha Kaushik, TimesJobs.com Bureau
It is an economic reality that the growth and survival of a thriving enterprise will depend on employee retention. Employing good training programs is the key to retaining valued employees. However, there are certain impediments to successful implementation and completion of a training program. Experts suggest some essential elements in designing and delivering a training program to overcome these barriers.
Crafting an effective training program
To start with one should know the audience. Identify your audience and what they require in terms of content. “Like a marketer needs to know his/her consumer group, similarly, while designing a training program the first step would be to truly know your audience,” stated Asif Upadhye – CFO, Never Grow Up. This means understanding employee profiles, the organisation and the context of the training. “Taking a thorough briefing – particularly a close examination of every participant’s profile and a detailed examination of the company and its business(es) is imperative,” said Nitin Mukadam, a Corporate Trainer, with an experience of over 30 years in the industry. Apart from the audience, knowing the context of training is also important. “The nature of the training – technical, soft skills, strategic should be clear. Each one will require a different kind of pedagogy and training material,” added Nitin.
Planning and preparing well-in-advance helps, feels the experts. “It might be a program that you have run in the past, but revising the content customising it to an extent that it suits the audience could work wonders,” believes Upadhye. Environment is another important element in designing a training program, according to Tamal Bhatia Founder – 4Â° Education. “This element looks at the actual physical environment that the program will be delivered in. This will impact the structure and type of content/materials that a trainer will use,” he stated. Finally, knowing the desired end-result and preparing for feedback process helps in creating an effective comprehensive training package.
Successfully delivering a training program
For any training program, to be delivered effectively, good communication and presentation skills are critical. This helps in making the training session interactive and engaging. “The trainer must be a good communicator both in speaking and listening to be able to keep the audience engaged and interested. The audience is not interested in a trainer who only speaks but does not listen,” said Tamal.
A healthy mix of training materials and processes is another crucial factor in successful implementation of a training program. As Mukadam puts it, “A good programs use a balanced mix of various communication channels. It’s not a good idea to keep it to only one or two modes, use videos, pictures, cartoons, infographics, posters, unusual PowerPoint slide designs, etc. to make an impact.”
Taking safety measures for any unforeseen event helps in dealing with last minute hiccups and avoiding damage to the training program. “Even the best designed training program might not work owing to many reasons. One must have back up plans to be able to change track and keep the audience engaged,” opined Bhatia.
Google Tech Talk September 11, 2009 ABSTRACT Presented by Jerry Porras. Jerry Porrass research interests are the characteristics of visionary companies in both the United States and Europe; the dynamics of planned organizational change process; organizational vision and its influence on the long-term behavior organizations; and leadership. Jerry I.
Any writer using the phrase “failure to communicate” should give due credit to “Cool Hand Luke”. Early in this 1967 movie, the character played by Strother Martin (The Captain) makes the following observation to the character played by Paul Newman (Luke) who in turn repeats the phrase himself at a later point:
“What we’ve got here is failure to communicate.” Failure to communicate effectively can lead to serious problems for both individuals and small businesses. Fortunately these are problems that can be avoided with some strategic efforts.
Directly related to the absence of proper communication techniques is the failure to negotiate and collaborate. Strategies to improve communicating, negotiating and collaborating are provided below.
Please don’t overlook my special commentary (What Is Ineffective Communication?) near the end of the lens.
Images provided by Presenter Media to Stephen Bush under End User License Agreement.
More Effective Communicating, Collaborating and Negotiating
Even though the process of communicating with others might not be a favorite activity, it is increasingly necessary for most of us to use whatever communication skills we have on a daily basis. For individuals, personal relationships ranging from friendships to marriage can thrive or flounder based on communication (or the failure to communicate). From a small business perspective, this routinely involves customers, suppliers and bankers.
So a good place to start is to ask yourself:
Do I need to communicate, negotiate and collaborate more effectively? If the answer is “Yes”, do I need help to acquire or improve the necessary skills for communication, negotiation and collaboration?
Making better life decisions. Who doesn’t need help with that? In order to improve communication, collaboration and negotiation skills, your decision-making skills should be up to the task. This book will help sharpen your ability to make sound choices.
“One of the best-written and most practical books ever on the subject of communications.” “The most important thing in communication is to hear what isn’t being said.” (Peter Drucker)
Charles Darwin on Collaborating
“In the long history of humankind (and animal kind, too), those who learned to collaborate and improvise most effectively have prevailed.”
“All of us negotiate all the time.” “Roger Dawson’s book should be required reading for anyone who deals with people. Highly recommended.” An Anonymous Quote about Negotiating
“The two keys to negotiating are superior information and learning to smile and say, “no, no, no, no, no” until your tongue bleeds.”
“We have two ears and one mouth so that we can listen twice as much as we speak.” (Epictetus, Greek philosopher)
Stephen Bush delivers candid business communication help to small business owners and individuals throughout the United States and Canada. Steve is the CEO and Founder of AEX Commercial Financing Group and has provided practical small business negotiating advice for over 30 years.
Business Careers and TrainingConversations about training for business careers.
Improving Small Business ProductivityProductivity improvement for small businesses.
Business Proposal WritingSmall business proposals in ten words or less plus a business proposal writing presentation.
http://www.ted.com Simon Sinek presents a simple but powerful model for how leaders inspire action, starting with a golden circle and the question “Why?” His examples include Apple, Martin Luther King, and the Wright brothers — and as a counterpoint Tivo, which (until a recent court victory that tripled its stock price) appeared to be struggling.
“Leadership is not a talent or a gift. It’s a choice. It’s not complex, but it’s very hard.”, General Stanley McChrystal explains to a packed auditorium of 600 at the Stanford Graduate School of Business. McChrystal shares his perspective on leadership and influence discussing the importance of understanding culture, leading by example, building trust, and creating a common goal within a team.